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Supply only: Any glass ordered over the phone, by email or in person requires full payment, at the time of ordering.
Supply & installation (Workshop, Including Windscreens): Payment
can be made on collection, subject to quantities and glass type(s) required. This will be at Addison Glass & Windscreens Ltd discretion. Third party payments must be paid for in full, prior to glass ordered and job completion.
Supply & installation (Mobile, Including Windscreens): Any jobs up to
and including £499.99 Incl. VAT, payment should be made on the day of completion. Any jobs over and including £500.00 Incl. VAT, require at minimum, a deposit of 50% upon job acceptance, with the balance payment made on the day of completion. Third party payments must be paid for in full, prior to glass ordered and job completion.
Account Customers: If you are an account customer, please honour your 30-day payment terms. In some cases, a deposit will be required prior to placing an order.
Deposits: Deposits are 50% unless stated otherwise. Please use our bank details, found on the bottom of your invoice. Deposits can be made via a bank transfer or cash/card payment only.
Please disregard payment due dates as we are unable to give an exact completion date, until we have an accurate lead time on your glass. Your payment due date will be as specified above, on the day of completion.
Payment types accepted: Secured Stripe Payment Link, Bank Transfer, Debit/Credit Card, Contactless or Cash.
All payments received by specified timeframes are greatly appreciated.
All goods remain full property of Addison Glass & Windscreens Ltd, until full payment has been received
Tolerances: All cut glass or glass ordered in from suppliers will be cut with a tolerance of +/-2mm without exception.
General technical notes for guidance holes: Diameter must be minimum
thickness of the glass. Dimension from edge of glass to edge of hole 1.5 times thickness, dimension from corner to edge of hole 3.5 times thickness of glass. Tolerance for both position & size of hole +/- 2mm.
Corners: When glass is processed with a polished edge the corners will still be sharp, should you require the sharpness to be removed by having dubbed or radiused corners this must be specified at quoting and (or) ordering stage.
Drawings/Templates: Any glass that is shaped will require a CAD/DXF or template. All templates must be of rigid material (not glass) totally flat with no protruding screws /nails and be actual size.
All templates must be clearly marked with customers name or P/O number, Addison Glass & Windscreens Ltd will take no responsibility for lost, missing or damaged templates.
Cut Outs: All cut outs & notches will be priced with a ground finish, if you require a polished finish this must be requested at the time of enquiry, any remakes required due to the wrong finish will be chargeable. Please note a polished finish will have a minimum 7.1mm internal radius.
Polish: Some shaped panels will be processed on CNC machines which will result in a different finish to that provided by the straight-line edge and double edger machines. If you have shaped and rectangles on the same order and need the same finish this must be advised at enquiry/order stage, with internal notches a radius of 15mm will be required to have a full polish along the edge of the cut out, less than a 15mm radius will result in two different finishes and finish heights.
Toughening Stamps: All glass will be stamped with an edge or face stamp; any preference must be advised at time of order please send drawings if stamps are required in a certain position.
Laminated: All toughened laminated will be produced using a clear PVB interlayer, other interlayers are available upon request.
Edge Slip: On toughened laminated edge slip may occur, should this happen, the tolerance is 2/3mm* depending on the glass size and thickness.
Back Paint/ Screen print: It is advisable that samples are produced and approved for all painted/screen printed before ordering. Please note paint finish will differ from one batch to another and full colour matches cannot be guaranteed.
Certification:
Toughened glass to BS EN12150 Heat Strengthened to EN 1863
Heat-Soaked glass to BS EN 14179
Laminated BS EN 14449
QMS – ISO9001, ISO14001 & BSI Kite Marked
Deliveries: All glass will be loaded onto vans for loose unloading at customers premises, door to door.
Inspection: All glass supplied by must be inspected to GGF/BS EN guidelines, without exception, at right angles to the glass in normal daylight and from 3 metres away and without any visible moisture on the surface of the glass. The use of strong lamps or magnifying glasses are not permitted, nor is the marking of any defects seen at close range to make them visible at
the stated distance. Obtrusiveness of faults shall be judged by looking through the glass and not at it.
Anisotropy: The thermal toughening process produces areas of different stress in the cross section or the glass. These areas of stress produce a bi-refringent effect in the glass, which is visible in polarised light. The viewing of thermally toughened soda lime silicate safety glass under polarised light results in areas of stress showing up as coloured zones. These zones are
known as leopard spots, polarised light occurs in normal daylight. The amount of polarised light depends on the weather and the angle of the sun. The Bi-refringent effect is more noticeable either at a glancing angle or through polarised spectacles.
Nickel Sulphide Inclusions: On rare occasions toughened glass can break
spontaneously without any applied load, one reason is small nickel sulphide inclusions that may be present in the float glass itself. Breakages can occur at any time in the future and are not a fault in the toughened process and any remakes required will be chargeable. HST is recommended to reduce the risk but is not a 100% guarantee.
Quotations: All quotations supplied by Addison Glass & Windscreens Ltd must be checked by the person placing the order, Addison Glass & Windscreens Ltd will take no responsibility for any errors made if orders placed incorrect against the quote.
Insurance: We do not carry out any work directly through your home/car insurance, if this is the chosen method of having your work carried out, you must get permission from your insurer, first, however, it will be yourself liable to pay us in full, on completion of your work, unless agreed otherwise.
Windscreens: Please note, we primarily use aftermarket windscreens as replacements. If you are looking to specifically have an OE (Dealer part) windscreen put back in to your vehicle, please make this clear to us when making your enquiry. Addison Glass & Windscreens Ltd will not accept liability on repairs for damaged window mechanisms in doors, rain sensors, light sensors, wiper motors, cameras or housings for such
things.
Windscreen Repairs: Our technicians will advise you if a repair is possible, there is no guarantee on the appearance OR the outcome of a repair as there is always damage that is not visible with the naked eye. Some damage may still be visible from the repair once carried out, this is very normal as you cannot make them disappear completely. If our technician notices a
crack during the repair, they will advise, you must acknowledge this risk. A windscreen replacement can be carried out, with no charge for the chip repair, if a windscreen replacement is paid for in full.
Drive Away: Once your windscreen has been replaced, the technician will advise you on the safe drive away time. Addison Glass & Windscreens Ltd will not accept liability if you move your vehicle before the recommended drive away time.
ADAS: Addison Glass & Windscreens Ltd do NOT carry out Advanced Driver-Assistance Systems recalibration, this includes ACC & AEB functionalities, we aim to not affect the ADAS system, we will advise you if this service needs to be carried out by your local dealership, at your
cost.
Broken Glass: Whilst we will exercise all reasonable care, due to the complexity of vehicle design and/or the cause and nature of the initial glass damage, we may be unable to remove all broken glass fragments from some areas of your vehicle. These include, but are not limited to, tailgate and door cavities, air vents and locks.
Timing: When booking in your site survey or job, we do our best to give you an exact time of arrival which will generally be on the hour or half past the hour, we do this to be offer minimal
disruption to your day, this will be generated via an emailed booking.
Please bear in mind that on occasions, we may get stuck in traffic coming from our office or from another job, we may also overrun on our job before or even finish a little early which enables us to get to you earlier. Either way, we will always to our best to phone and update as and where possible.
Estimates: Prior to our site/home survey, an estimate may have been given, we can only give an estimate based on the information given to us. ALL estimates are subject to a site/home survey, regardless of information shared with us, prior to our visit.
Repairs/Replacements: When carrying out our site surveys, particularly when measuring double glazed units or glazing repairs, we may remove a glazing bead to ensure we are able to carry out the work, or to learn more about the repair to allow us to give a more accurate quote when it comes to materials and time required on site, if you object to this, please let the person on site know, or call the office to advise. Addison Glass & Windscreens Ltd will not be held liable for damage caused to frames upon
removal or replacement of glass repairs, we carry out our work to the highest possible standard and certain techniques and force with tools is required to enable us to carry out our work.
Re-measures: Occasionally and depending on job size, quantity of materials etc, we may want to return to site to make sure we have the correct sizes. By doing this, we reduce the risk of incorrect glass/materials being ordered which will ultimately cause further delay to your job
being completed.
Health & Safety: By law, all staff of Addison Glass & Windscreens Ltd are required to wear safety boots/shoes. If we are carrying out a site survey only, safety boots/shoes can be removed upon arrival at your property, it will be down to yourself to let our staff know if they are to do so. When carrying out work, safety boots/shoes should be worn at all times. Addisons staff should wear shoe protectors and/or line your flooring/carpets with clean dustsheets or self-adhesive carpet protector. Addison Glass & Windscreens Ltd will not accept any liability for carpets/flooring made dirty or damaged, if the above is not followed through by yourself.
Once we have submitted a quotation to you, you will have the opportunity to digitally accept, decline or comment on the quotation provided.
Our quotations are valid for 30 days. Should you decide to proceed with our quotation, you should digitally accept it, which will notify us and prompt us to carry out the next steps.
If a deposit payment is required, we will raise an invoice and send it over.
Please refer to our “Payment Terms” for how and when a deposit or payment is required to be made.
Once the deposit amount is safely received, we will place your order and our next communication will be when we have your glass in stock, ready for installation or collection.
If no deposit is required, we will place your order and our next communication will be when we have your glass in stock, ready for installation or collection.
Glazing lead times are as follows.
Single toughened & processed glass – 7-10 working days.
Processed mirrors – 7-10 working days.
Double glazed units – 7-10 working days.
Splashbacks – 10-14 working days.
Windscreens lead times are as follows.
Same day if booking is made before 10:00am, subject to part & booking availability.
Next working day onwards, subject to part & booking availability.
*Lead times are subject to change without notice & availability to us.
*Specific delivery dates can be made available upon request, but not guaranteed.
*Please note, the above lead times do not necessarily include an installation/fitting date, this will be discussed based on both parties’ availability when glass is in stock. We aim to have the work carried out, no longer than 5 working days from when we received stock of the glass.
Once your job has been completed to a satisfactory level, we expect full, or balance payment owed on the day of completion. Please refer to our “Payment Terms”
I wanted to thank you for the excellent service I received from your staff during the lockdown. I needed a piece of broken greenhouse glass cut to shape. No problem at all. Job done in about one minute. And no charge! Excellent. Thank you very much.
Just a short note to thank Matt and Addison Glass for an excellent service. Goods available in time quoted and delivered to my door. I could not ask for more, and as such I will be very happy to recommend you and your company to friends and family.
Many thanks for replacing the window so quickly. It was so important to us that the window was repaired asap, we are very grateful for your service and professionalism.
From the outset we were more than impressed with the handling of our order for the kitchen splash back. There was no fuss or stress. The team knew exactly what we wanted although still suggested ideas and solutions to issues in the property. The fitting was smooth and painless. The results look amazing. Truly great service and follow-up. Highly recommended.
Can’t fault the service I received from this company. I took in a small hand held mirror which had cracked. It turned out to be a tricky job but they guy wasn’t going to give up, and eventually succeeded. Very reasonably priced too. Staff friendly and helpful. Highly recommended.
We needed 4 large windows installing in our new office development and chose Addison to undertake the work for us. Right from coming to measure up and quote, to installing the glass, Chris and Nick were very patient and clear and took time to make us aware of all our options including the best one for us. We would definitely choose Addison for any future glasswork required.
Thanks to Matt and the team for your sound advice and speedy installation. Our new mirrors look fantastic!